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Complaint definition causes confusion

Gannawarra Times

GANNAWARRA Shire is among the least transparent of Victorian councils in handling complaints, a recently released Ombudsman’s report suggests. While the report showed Victoria’s 19 “small shire councils” recorded an average of 150 complaints annually, Gannawarra reported just two complaints throughout last year to the Ombudsman’s office. By contrast, neighbouring Loddon shire, which has a […]

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